APPOINTMENTS
Appointments are required for all services, however we will do our best to accommodate walk-ins, although we can not guarantee an open spot. Please schedule all appointments in advance. Please arrive earlier if it is your first time or call us if you are running late. A 24-hour advanced notice is required if you are unable to keep your appointment. A credit card number or a deposit can be required to secure your appointment (please read our no-show policy).
CANCELLATION POLICY
Cancellation policy (missed or late appointments) For Monday appointments changes must be made by 4 pm the Saturday before the scheduled appointment. For Tuesday through Saturday appointments changes must be made 24 hours before the scheduled appointment. For late cancellations and no-shows you will be charged the full cost of the reserved appointment: both the type and length of the reserved treatment will factor into the charge gift certificates and vouchers will be forfeited. Please note, if you are late for an appointment, we reserve the right to offer a shorter treatment (if time permits) for the full price of the scheduled appointment.
NO-SHOW POLICY
When an appointment is cancelled less than 24 hours prior to the appointment time, or the person scheduled for the appointment does not show up, we reserve a right to charge your credit card for 100% of the value of the appointment scheduled. (Example: when a person is scheduled for a relax massage ($75) and does not show up, we charge the credit card $75)
GIFT CERTIFICATES: If an appointment is cancelled less than 24 hours prior to the appointment time we reserve a right to annul (void) the gift certificate.
CASH DEPOSITS: If an appointment is cancelled less than 24 hours prior to the appointment time we reserve a right to forfeit the cash deposit.
PAYMENTS
We welcome cash and all types of credit (except American Express) and debit cards as a method of payment. Checks are not accepted from the first time clients. All services must be paid for on the date of the service. We do not issue refunds for any type of service. We do not issue refund or credit on facial and pain relief products. For acupuncture: we accept some insurance. For medical massage, we can provide you with statements that may help you get insurance reimbursement.
GIFT CERTIFICATES
Gift certificates are available from $15 for all services and can be picked up at the front desk or purchased over the phone. When a gift certificate is purchased over the phone we can either mail it to you or to your recipient. Gift certificates are valid for one year from the date of purchase. Cannot be combined with coupons, specials or other gift certificates.
HOURS
Mon-Sat: 10 am - 6 pm
Sun: home visits only
Home visits: 7 days a week, advance appointments only, surcharges apply